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Meet Our Support and Admin

When you choose Simply Adverse to handle your bad credit mortgage application, we’ll allocate a team of specialists to support you through the process. You’ll deal with either the Phoenix Team or the Star Team, which will ensure that you receive continuity throughout. Both teams are made up of mortgage professionals including case supervisors and pre-underwriters who assist our brokers.

Our support teams are helped by our in-house admin team, who work hard behind the scenes to make sure that everything runs smoothly.

Meet the Phoenix Team

Chloe Head
Case Supervisor
Chloe joined Simply back in March 2019 and has learnt an awful lot in a relatively short period of time. Chloe is ruthlessly organised and brings strong discipline to her work and clients
Chloe enjoys spending time with her family and when out of lockdown enjoys socialising with her friends.
Excellent service from Matthew, Chloe and Alex. Did not think a mortgage would be possible but they made it all possible. Definitely worth the money. Thank you.
01/01/2021
Chloe worked tirelessly for us, she spoke the estate agents, the lenders and even to the sellers new development office to ensure everyone was aware that we were doing everything to keep the sale going
01/06/2020
Chloe and David then between them gathered all the information and kept me updated throughout the process. They answered any concerns I had and was always on the end of the telephone or email.
01/08/2020
Can't thank simply enough. Fantastic service brilliant people Chloe and Reic
Jackie Weedon
Pre-Underwriting Manager - Phoenix Team
Jackie is an uncompromising colleague who has successfully underwritten and managed in excess of 500 mortgage cases here at Simply. Jackie has 6 years plus direct experience and is known for her straight talking approach and her ability to quickly determine the viability of an application.
Jackie has a variety of pets including her 2 pampered dogs and Simply mascot, Paddy the parrot.
Of all the brokers I spoke to, Simply got me the most competitive mortgage rates. It was a miracle. Thank you David, Jackie and Tracey for your outstanding service.
03/08/2020
 Jackie was very thorough and when she asked for more info regarding certain transactions (to be expected as I have bad credit!) She was patient and sorted the pre underwriting in about a week.
01/08/2020
Dan, Jackie and Kerry were very helpful, fought my corner and always made me feel like I deserved to get the mortgage and own my own home despite having some credit problems in the past. Just got my offer through and I'm over the moon!
01/10/2020
Lauren McCreadie
Case Supervisor
Lauren is very experienced member of the Simply team and has an incredible eye for detail. Lauren has often handled the many Help To Buy and new build cases where her accuracy is required to ensure a smooth journey for our clients.
Lauren is certainly one of the nicest members of the teams and is often left keeping the team loaded up with snacks and sweets
Alex, Lauren & Lewis where who we dealt with for the most part and again I could not thank them enough for making this such a pleasent experience.
01/03/2021
through the process with Lauren and Paige today i receive my formal offer!!!! These guys are there for you every single day, quick to get back to you and know the mortgage market inside out! They may have a higher fee but they are worth every single penny and more!
01/02/2021
huge thanks to Paul, Aime, Lauren and Kerry who were all great at every step of the process and extremely helpful.
02/10/2020
Karen Davey
Case Supervisor
Karen is a versatile member of the team who consistently delivers outstanding customer service. Karen does copious applications per month with a couple some our really specialist lenders such as Together & UTB
Karen is our resident Facebook expert, who keeps us all updated on life outside of Simply Towers
When I completed all the essential documents and before sending it to the lender ( Karen ) my case manager reviewed it and she made sure that every corners were covered, she works very straight forward, very optimistic lady.
01/02/2021
Karen D has been fantastic, very professional all the way through
10/03/2020
The team were extremely professional, upfront and kept me regularly updated with a special shout out to Karen and Alex. I received my offer today which is great.
05/10/2020
Abby Hunter
Case Supervisor
Abby works tirelessly behind the scenes to ensure all of the data collected is thorough, accurate and speedily processed. Abby has easily processed 1000 credit files and completed 2000 lender Decision In Principle
Abby is often seen showcasing her singing talent away from the office and post Covid cant wait to get back in front of live audiences
Frankie Jefferson
Case Supervisor
Frankie has joined Simply recently in the most unusual of years but already made a positive impact. Currently working supporting the packaging teams Frankie will be helping progress your cases by tirelessly chasing Lenders, Solicitors & Estate Agents
We are confident Frankie will have lots of interests out of work we are yet to identify, although certainly many are likely to centre around having fun.
Caroline Brown
Admin Support
Caroline is another recent addition to the team and whilst originally working on weekends has now started to support the advisers over additional hours during the week
Caroline loves spending time with both her family and at the Paddock with her horse.
Paige Yates
Admin Support
Paige often works behind the scenes ensuring the quality of data is accurate and is in constant communication with lenders on behalf of our clients. Often unseen Paige ensures the advisers here can spend time with their clients whilst she undertakes the administration tasks to support them.
Paige is certainly a quieter member of the team until there are chocolates to share
Carmen Reeve
Adviser Admin
Carmen also recently jointed as part of the Apprenticeship programme and has really adapted well and is learning quickly.
Another animal lover, Carmen enjoys spending time caring for her horse
Louise Kirby
Adviser Admin
Louise is an entertaining member of the team that often works in the background ensuring things are happening as they should.
Louise loves nothing more than spending time with her family and friends, whilst still enjoying the odd good night out
Aaron Barthorpe
Adviser Admin
Aaron is a hard working member of the Simply team, he is relatively new but has picked things up extremely fast making him a valuable part of the case management team. Aaron is looking to progress throughout the company in the coming years.
Aaron is a man of few words.
Very happy with the service that was provided by Hayley, Chloe and Aaron. Process was straightforward and was kept informed throughout. We would highly recommend.
14/06/2021
Paige Crump
Case Supervisor
Paige is one of our most experienced Case Supervisors and takes great pride in being there for her clients whenever they need her most.
Paige loves Ed Sheeran, her Son Noah and working at Simply. In that order.
I would like to give a big thank you to Alex Wright, Paige Crump, and others team member who help me to get my dream house, it wouldn't be possible without them especially with my bad credit record.
22/02/2021
Jackie really helped in the underwriting team pull everything together and ask the right questions and Paige was there to see me through to offer!
22/02/2021

Meet The Star Team

Chanelle Kiff
Case Supervisor
Chanelle manages our second charge team and supports the underwriting on very niche first charge lenders. Chanelle is vastly experienced in a wide variety or roles at Simply and has strong lender relationships
Chanelle enjoys spending time socialising out with her friends and family (when allowed) and also doesn't mind the odd drink
Chanelle has worked really hard to find a mortgage that has met our needs. Really brilliant! Thank you!
29/01/2021
Chantelle was brilliant. Absolutely brilliant. Communication was instant, completely honest with us, outstanding service. Thank you.
28/01/2021
Simply have been amazing! Really supportive throughout the process. Chanelle has worked really hard to find a mortgage that has met our needs. Really brilliant! Thank you!
01/02/2021
Great service from Angela and Chanelle. Kept me updated right through the process and everything was very smooth. It's not ideal having adverse credit but they've helped me get back on
Tracey Miller
Case Supervisor
Tracey started in June 2018 and has become an integral part of the team. Predominantly keying and progressing mortgage applications, Tracey also undertakes many of our Home Insurance cases too
A very keen baker, Tracey and her girls often create some wonderful treats for the office
Tracey knew exactly what else we needed and helped to fill in any gaps. Everyone that worked with us went above and beyond
09/02/2021
We cannot thank Caroline, Tracey and Adam enough for getting us through this tricky situation, with professionalism and great communication. We were updated all the way through the process
01/11/2020
Five stars aren't enough. Tracey, Lee and the rest of the team have worked very hard to get us a mortgage. Always helpful and polite, they have worked tirelessly.
01/03/2021
Liz Cunningham
Pre-Underwriting Manager - Star Team
Liz started back in 2014 and performed a variety of roles since then to her usual high standards. Liz now heads up the Star Team and brings her excellent attention to detail and process understanding to her team.
Liz enjoys her social time with friends and family (often at a pub)
As first time buyers with adverse credit we were ready to have a difficult road but the service received from Jamie, Liz and Farah was exceptional. They were very efficient, responding to queries within minutes and keeping us in the loop every step of the way
05/03/2021
Liz and Paige have been incredible. Their communication is on point and the amount of work they have to put in is testament to their fee. If they were solicitors it would easily be 2-3 times the cost. So, in retrospect it's actually great value.
03/03/2021
If you think Simon's questions are a lot, buckle up as you are on a long journey with Liz who did everything she could to help us get to a position where we could be put forward to a lender.
01/01/2021
Kerry Bates
Case Supervisor
Kerry is an experienced and critical member of the team, who historically supervised the application process. Kerry really does put our clients first and cares about getting to the end result of completion supporting the clients throughout.
Kerry is very family orientated and loves nothing more than an exotic holiday
A huge and grateful shout out must go to Tracey Miller and Kerry Bates.
20/08/2020
all I can say is a big thank you to Kerry, Alex & Charlotte, who supported myself and my brother through the entire process, you guys have really made our Christmas and a new chapter for me and my family.
09/12/2020
Farrah Mills
Case Supervisor
Farrah is recent recruit but from within the industry and has therefore picked processes up remarkably quickly. She often utilises knowledge from the house buying process and liaising with Estate Agents to the huge benefit of our clients.
Farrah certainly enjoys socialising and combining this with travelling which is one of her favourite pastimes.
Simply adverse have been absolutely amazing for us and got our mortgage for me and my partner. We couldn't be anymore thankful to Alex and Farrah
01/03/2021
Lee an Farrah made it as less stressful as they could possibly.. high recommend
01/02/2021
Kerry Mitchell
Case Supervisor
Kerry started with Simply way back in December 2015 and has again undertaken a wide variety or roles prior to settling in as part of the second charge team. Kerry is straight-talking and keen to chat through any obstacles with lenders pragmatically and transparently.
Kerry is another animal lover and therefore spends much of her free time with them, as well as her family
I turned to Trustpilot before making the call, read the reviews and am happy to confirm they are all true! Kerry has been a godsend throughout the whole process and was as happy as us to receive our official offer.
17/12/2020
All of the team at simply adverse have been incredibly helpful and professional but have to give a special thanks to Angela (mortgage adviser) and kerry (Pre-underwriter). THANK YOU
11/12/2020
Nicole Gee
Case Supervisor
Nicole started working evenings initially in 2019 and quickly embraced the culture and opportunity. Now working as part of the Star Team, Nicole will spend much of her time keying client applications, progressing cases and liaising with lenders/solicitors.
Nicole has a big family who certainly keep her occupied outside of work, although she still finds time to showcase her candle creations.
To name a few of the other members of the team who had all been handling our case Lauren, Lilly, Ed, Nicole and Caroline they are all excellent.
19/12/2020
Zoe Vango
Admin Support
Zoe started in 2018 and has endured countless hours examining client credit reports and ensuring the data is transferred to our systems. More recently Zoe has started working as part of our completions team and ensuring even once the mortgage offer has been achieved that we are still supporting clients up to and including the completion of their mortgage
Zoe is a big character in the office who always cheers up the team. In her spare time she will often be seen on Instagram.
Ellie Pearmain
Admin Support
Ellie supports the Star Team with bespoke packaging and helps manage a seamless process between packaging, application submission and chasing for completion
Ellie is an accomplished cake maker with the most wonderfully decorative efforts which she often shares with the team here
Jenny Geddis
Case Supervisor
Jenny is a popular member of the team who absolutely always gives her best. Jenny is experienced underwriting and case managing our clients with the same patience and perseverance with largely positive outcomes
Jenny is an avid athlete and you will often see her running locally, defined by her trademark headband

Read Our Latest Reviews…

6 Great Reasons To Choose Simply Adverse

No Upfront Fee

No Upfront Fee

Our broker fee is agreed in advance and only becomes payable when the mortgage is officially agreed by the lender. 

Adverse Is All We Do

Adverse Is All We Do

Unlike your typical mortgage broker, all our advisors are focused solely on securing mortgages for clients with bad credit. In short, we know this market.

Whole Of Market

Whole Of Market

We’re a whole of market broker. Which means you get access to every deal currently available. Including those from niche lenders.

Access To Exclusive Rates

Access To Exclusive Rates

With access to every adverse friendly lender, we can often secure you exclusive rates you won’t find on the high street.

First Class Support

First Class Support

Our experienced admin team are always on hand to answer your questions and keep you updated throughout.  So you’ll always know what’s happening.

Glowing Reviews

Glowing Reviews

We have hundreds of independently verified 5 star Trustpilot reviews from delighted clients. Find out why our customers rave about us.

Call 01245 330163 For A Free Quote

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It’s quick & easy. No credit check.